Need quick answers? Check out our FAQs!
If you don't find what you are looking for below, head to our HELP CENTER or fill out the contact form.
HOW DO I KNOW MY SIZE?
Burju Shoes runs true to US street shoe size unless it says so differently on the specific product you are considering. If you are unsure of your true size use our Guide to Measuring Your Foot to match your measurement to size on our chart.
WHAT IS THE STATUS OF MY ORDER?
Please log into your account at burjushoes.com. You may also fill out the contact form and provide your order number for a response within 24 hours. Please do check your email and spam folders as updates about your order status are emailed to the address you provided.
I AM HAVING DIFFICULTY LOGGING IN.
Make sure you are using the correct email address that you set up on your account. Try the "forgot password" option. If you are still having trouble signing in please fill out the contact form for a response within 24 hours..
NEED TO EXCHANGE, RETURN OR REPORT A DAMAGE.
No problem at all. We have your back! We accept returns/exchanges of most unused merchandise. Please go to our articles about returning, exchanging or reporting a damage HERE
CAN I CUSTOMIZE MY SHOES?
YES! We love making shoes exactly to your liking. You can select your heel, color, material and sole of choice to make the perfect pair of your dreams. Please visit our article about Custom Orders HERE for more information.
WHERE ARE YOU LOCATED?
Our warehouse is located in Methuen, Massachuttes, USA. We can accommodate fittings by appointment. You can fill out the form to request an appointment with one of our stylists.
We are committed to helping you get answers fast!
Look over to the right for our frequently asked questions.
Or
visit our HELP CENTER to search our database of help topics.
If you need further assistance please fill out the form below
and you will hear from us within 24 hours.