Khadija

Poor Customer Service

My order arrived, needed to return for a slightly bigger size. I sent an email and multiple follow ups, almost 3 weeks now - past return deadline, No response. Auto email says we are reviewing and will get back, but no action on their end. Cute boots, and ordered 2 more pairs. Hope they fit other wise I will be stuck with them. I am disappointed. I

Hi Deborah, we’re so sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback.

It looks like your return inquiry may have been sent to an unmonitored email address, which is why you didn’t receive a response. We completely understand your frustration, especially with the delay and concerns about the return window. Moving forward, please only email us through this address: info@burjushoes.com

According to our records, it looks like your original return request was canceled. If you’d still like to proceed with the return or exchange, please don’t hesitate to let us know—we’re absolutely here to help and want to make sure you get the right fit.

You’re not stuck with anything that doesn’t work for you—we’ll make it right.

Thank you again for your patience, and for your continued support with your additional orders. We’re here for you every step of the way.

My wifes expectation was thta the shoes would have a bit more flex at the i think it is called "instep".
When heel sitting with flexed toes the shoe is stiff.
Any solution on this or another model adviseable?

Hi Brian, thank you for your feedback and for bringing this to our attention. We understand the importance of comfort and flexibility in footwear, especially in the instep area.

The material of Khadija and many of our shoes fit firm and snug at first but they soften and mold to her skin, in time. To address this issue, you may consider inserting additional insoles or trying different lacing techniques to adjust the fit and improve flexibility.

Your satisfaction is our top priority, and we appreciate your feedback as it helps us continually improve our products. If you have any further questions or concerns, please don't hesitate to contact us- info@burjushoes.com.

Thanks again, Brian!

❤️‍🔥❤️‍🔥❤️‍🔥

i loooove how they look. but it’s a little tight and stiff around the toe area which doesn’t allow a lot of mobility for being a dance shoe

Hi Olivia, thank you for sharing your feedback with us. We're thrilled to hear that you love the look of our shoes, but we're sorry to hear that you experienced discomfort in the toe area.

Ensuring the comfort and mobility of our dance shoes is of utmost importance to us, so we're disappointed to learn that you found them tight and stiff in that area. It could be the size though. You may try a bigger size by placing a new order, and then when you receive it, you can just keep whichever fits better and return the other one.

Let us know if you need assistance with exchanging or sizing- we're here to help. Cheers!