Thank you for your feedback. We're glad you loved your previous Burju's but we're so sorry this style didn't fit nicely.

The toe box in this style is designed to hold our feet from going down and provide additional support to our toes. However, this has to be considered when sizing because it's not adjustable. Therefore, if we have thin or wide feet, we need to size down or size up to get a snug comfy fit. With these said, they seemed to run small and had allowed that gap in the tongue for you.

However, we've noted that there was no additional charge when you ordered your custom shoes. And if there was any damage, no worries, we have an amazing product warranty.

Nevertheless, we want to keep you a happy customer, so we sent you an email so we can work with you on this. We'll wait for your reply.

Thanks again! Cheers!