We are happy to accept returns or exchanges of our products as long as...

-The item is unworn

-The item is NOT a custom item, custom shoes can NOT be returned or exchanged

-It has not been more than 30 days since we shipped your order


If you want to RETURN your item:

-Print and complete the attached Return / Exchange Form as a RETURN

-Make sure the item is back in it's original packaging - shoes in shoe bag please

-Pack items, and your completed Return / Exchange Form into a sturdy box and return to:

 

Burju Shoes

55 Chase Street

3rd Floor

Methuen, MA 01844

 

We process returns within 3 to 5 business days once we receive items.  Credits are posted 2 to 3 days once the request is processed.

If you want to EXCHANGE your item, you have 2 options:

1. If you want your EXCHANGE fast, then go to burjushoes.com, look for the item you want to order and order it.  Then follow the RETURN instructions above for the item you will be sending back to us.

2. If you can wait for your EXCHANGE item then:

-Print and complete the attached form as an EXCHANGE - Please be specific with your description of the item you want to exchange for.  For EXCHANGES, we will need to charge your credit card on file with us for the shipping amount of your exchanged item.  Be sure to initial the form where indicated for this charge.

-Make sure the item is back in it's original packaging, shoes in shoe bag please

-Pack items, the Return / Exchange Form into a sturdy box and return to:

Burju Shoes

55 Chase Street

3rd Floor

Methuen, MA 01844