Hi Jennifer, thank you for sharing your feedback with us, and we're glad to hear that you find the shoes gorgeous! We're sorry to hear about the sizing issue you encountered. To get your closest fit, we highly recommend using our Sizing App found on each product page. About returning, we actually take care of the return shipping for exchanges or we'll charge $10 only for refunds, in Canada. Please don't hesitate to reach out if you need any assistance or have any questions. We're here to help, and we want to make sure you find the perfect fit for your performances. Thanks again!

Hi Daniela, thank you for sharing your experience with us! Based on our records, your order was placed Feb 29 and was delivered March 26, so it didn't take a month. Nevertheless, we appreciate your patience in waiting for your order. International shipping is a challenge for us because we help with all customs procedure for your convenience, we do hope that we'll have a faster and cheaper shipping method. But, we're glad to hear that you find the shoes comfortable and hope they were worth the wait. If you have any further questions or concerns, please feel free to reach out. We appreciate your support!

Hi Daniela, thank you for sharing your experience with us! Based on our records, your order was placed Feb 29 and was delivered March 26, so it didn't take a month. Nevertheless, we appreciate your patience in waiting for your order. International shipping is a challenge for us because we help with all customs procedure for your convenience, we do hope that we'll have a faster and cheaper shipping method. But, we're glad to hear that you find the shoes comfortable and hope they were worth the wait. If you have any further questions or concerns, please feel free to reach out. We appreciate your support!

Hi Florian, thank you for your feedback and we're sorry you got the wrong size. We do our best to provide all the recommendations and sizing app needed for each style but in the event that the shoes don't fit nicely or you don't like the style, you may return or exchange them.
Please follow our returns policy found on the link below:

https://burjushoes.zendesk.com/hc/en-us/articles/360014123952-How-to-Return-or-Exchange-your-Items

Please let us know if you need anything else. Cheers!