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Q. Can I custom order dance shoes to meet my specific needs/wants?
A. Yes. You can select the size, heel, width and sometimes colors. All custom orders take12-15 weeks to produce. Delivery times are not included. See shipping information below to find out about delivery times. Burju Shoes does NOT accept returns or exchanges on custom ordered shoes under any circumstance. See return policy for more information.
Q. What is a “Back Order”?
A. A Back Order is a shoe from our collection that is not available in stock. Back Orders take 12-15 weeks to produce. Delivery times are not included. See shipping information below to find out about delivery times. Burju Shoes does NOT accept returns or exchanges on backorders.
Q. Can I make changes or cancel an order that has already been submitted?
A. Yes if you contact us within 24 hours of submitting your order. Please email order@burjushoes.com with “Cancel Order” or “Change Order” as the subject. After 24 hours you will have to wait until you receive your merchandise and then follow through with our return policy.
Q. When can I expect to receive my order?
A. If the item is In Stock your order will be shipped out within 3-5 business days. If the item is on back order or you are placing a custom order then your order will be shipped out in 12-15 weeks. We use USPS to ship all over the world. Within the continental United States orders arrive in 5-7 business days. For Hawaii, Alaska, Puerto Rico, and Canada, orders take 7-10 business days. International orders will take 7-14 business days for your merchandise to arrive.
For international deliveries there may be holdups in customs that delay receipt of shoes, or you may be responsible to pay some taxes and duties on the goods. Burju Shoes is not responsible for any delays caused by a countries customs laws or any additional payments that need to be made in order to pick up the shoes. For more information and other shipping options please go to the Billing and Shipping section.
Q. Can I track the status of my order?
A. Yes. Just go to My Account and log in. If you do not have an account then you can email us at order@burjushoes.com.
Q. What happens if what I want is not in stock?
A. We will order it for you. It will take 12-15 weeks to produce and delivery times added depending on shipping location. Please make sure you know whether you are ordering something that is in stock or not. Once an order is placed you have 24 hours to cancel or change it.
Q. How can I find a specific shoe I am looking for:
A. We have a search field at the top right hand corner of the page that allows you to find a shoe by item number or key word.
Q. What forms of payment can I use online?
A. We accept all major credit cards including: Visa, MasterCard, American Express and Discover using real-time credit card transaction using secure 128-bit SSL encryption. We also accept PayPal.
Q. What are the shipping options?
A. We use USPS Priority Mail for all orders domestic and international. All orders shipped within the United States are $11.95 for the first item and $5.00 each additional item. Delivery is in 5-7 business days. For Hawaii, Alaska and Puerto Rico delivery is in 7-10 business days. All international orders including Canada are $33.95 for the first item and $8.00 each additional item. Delivery is in 7-14 business days.
For international deliveries there may be holdups in customs that delay receipt of shoes, or you may be responsible to pay some taxes and duties on the goods. Burju Shoes is not responsible for any delays caused by a countries customs laws or any additional payments that need to be made in order to pick up the shoes.
Q. When is my order shipped?
A. In Stock items will be shipped within 3-5 business days of receipt of order by USPS Priority Mail. Delivery times vary based on location. It will take 5-7 business days within the continental United States, 7-10 business days for Hawaii, Alaska and Puerto Rico, 7-14 business days for international.
Q. Does Burju Shoes ship to a foreign country?
A. Yes. All international orders including Canada are $33.95 for the first item and $8.00 each additional item. Delivery time takes 7-14 business days. For international deliveries there may be holdups in customs that delay receipt of shoes, or you may be responsible to pay some taxes and duties on the goods. Burju Shoes is not responsible for any delays caused by a countries customs laws or any additional payments that need to be made in order to pick up the shoes.
Q. Will I have to pay any duties or taxes when shipping internationally?
A. Every country has a different system and set of rules for imported goods. Burju Shoes is not responsible for any duties and taxes that are incurred. It is the sole responsibility of the recipient of the merchandise. Burju Shoes is not responsible for the delay of shipping nor the loss of packages due to recipient’s negligence to pay required duties and taxes.
Q. Can I ship an order to multiple addresses?
A. Unfortunately not. We only except one shipping address per order.
Q. What is the Warranty at Burju Shoes?
A. Burju Shoes warrants all of its shoes or boots for up to 12 months from date of purchase against defective workmanship and/or materials when used under normal conditions for the purpose intended. For claims within the first 6 months, shoes or boots will either be repaired, replaced, or a full credit issued based upon the original purchase price toward a new pair of Burju Shoes. Shipping charges are not reimbursed. For claims made within the second 6 month period, a partial credit will be issued based upon the original purchase price and extent of wear toward the purchase of a new pair of Burju Shoes. Credits will not be considered if shoes or boots have been subjected to excessive or unusual wear (cuts, burns, scratches, wear and tear in material), mistreatment or poor fitting if soiled. Credits will not be issued on shoes that customer is just not satisfied with unless their is some visible defect. We make every attempt to fit shoes properly and find the right type of footwear for each individual. However, you the customer must make the final determination as to how a shoe fits. Please email all claims to info@burjushoes.com.
Q. What is the Return Policy at Burju Shoes?
A. We are happy to except returns of unworn merchandise that was ordered from our In Stock list only. The request must be made to order@burjushoes.com within 14 days of receipt of the merchandise. Shipping charges are not refundable and you will have to pay all new shipping charges for the new item. When returning a shoe please enclose a check for $11.95 first pair plus $5 each additional (domestic) or $33.95 first pair plus $8 each additional (international) made paypable to HYM. If a check is not included we will contact you to make other arrangements to receive payment. Clearance items are final sales and may not be returned or exchanged unless damaged or defective.
Once we receive your return we will email you to confirm. We will then issue the credit or send your new items out within 10-15 business days. It may take a few business days for any credits to show up on your credit card statement.
There are NO returns or exchanges on custom ordered or back ordered dance shoes so please be sure of your size, heel and color selections. See our sizing resources to make sure you are making the correct selections. Burju Shoes will not accept returns or exchanges on items custom ordered or back ordered in the wrong size or heel height. If you are unsure about your size and heel choices we recommend you order from our In Stock list if you want the option to return or exchange in case of wrong sizing.
Burju Shoes purchases made from other dealers or stores must be returned to the location it was originally purchased and is subject to the dealer’s return policy.
Q. Can I exchange for another size, color or style?
A. Only orders made from our In Stock list can be exchanged. You may select another pair from our stock or custom order something. If the shoe is on back order or you decide to custom order it will take 12-15 weeks to produce. Delivery times depend on location.
Q. Is it safe to use my credit card?
A. Yes our shopping cart is secure.
Q. Does Burju Shoes sell my information to other companies?
A. No we do not offer customer information to outside companies or third parties. By creating an account with us you are ensuring an improved and enhanced online shopping experience and be eligible for special promotions and sales. We may use your information for marketing purposes. |
